Sending valuables, money & jewellery in the UK. Money should be packaged securely and shouldn't be visible from the outside. Don't indicate anywhere on the packaging that money is enclosed. Coins should never be sent in envelopes - our automated sorting machinery may damage envelopes containing coins, which can lead to delay in delivery and ...
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Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
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If your item is being sent with a Special Delivery Guaranteed or Signed For service, you can enter your tracking number on our Track and Trace tool to view the name of the person that accepted your item. Was this helpful? Still haven't found what you're looking for? When you use a number of our inland services, you can get proof of delivery.
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Find out more.) Please bring the Something for you card (or electronic SMS/email notification) and one of the above forms of ID, in the name of the person the item is addressed to. If you can’t bring any of the above ID in the name of the person the item is addressed to, you can still collect. This also applies if you are collecting an item ...
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Special Delivery Guaranteed by 9am, or by 1am is available for delivery on a Saturday, Special Delivery Guaranteed Next Day on Saturday and Sunday. We don’t provide weekend delivery for some types of businesses including: banks. building societies. travel agents.
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How to claim for a damaged item. If you’re the sender of the item you can claim for damage online here. Please note that we can't accept claims for the following items: If you didn't buy the postage from us or you're not sure how the postage was paid, you should contact the sender of the item to confirm this or make a claim on your behalf.
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Upload your evidence Please provide evidence of the cost price of each item – this must show the cost for you to manufacture the item e.g. invoices, till receipts etc.
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Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
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Find out how to claim a refund for late or unsigned Special Delivery items from Royal Mail by visiting the provided link.
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